Returns & Refunds

If you choose to cancel the purchase, you must pay return postage. The product must be returned to Bosphorus within 14 days from the date Bosphorus has been notified of the cancellation of the purchase.

Upon return, you are responsible for the product being wrapped securely. You bear the risk of the product from the time of delivery of the product.

Certain products can not be returned by normal post. This applies to jewelries over 1000 DKK/134 Euro. It is recommended that the customer sends the return package insured. Check the packaging companies rules.

Complaints

Danish consumer legislation on defects applies to the purchase of goods.

When you shop on this site, you have a 24 month right to file a complaint. This means that you can have your goods repaired, exchanged, refunded or get a price reduction, depending on the specific situation.

Your complaint must of course be valid, and any errors found must not be the result of improper use of the product or other harmful behavior.

You can make a claim within a “reasonable time frame” once you have discovered the defect in the product. If you complain within two months of discovering the error, the complaint will always be valid. If the claim is valid, we will refund your (reasonable) postage.

If you wish to lodge a complaint, please include the information below. We recommend that you send your returned goods in packages so that you receive a receipt as proof of shipment!

Return your product only when it complies with our policy or you are responsible for any additional costs. If in doubt, please contact us.

The product in original packaging, as much as possible.

Your name and address
Date and proof of purchase
Type of product.
Reason for the complaint.

 

The product must be sent to:

Bosphorus Aps

Poul Bundgaards Vej 1, 1.

DK-2500 Valby

Note: We do not accept packages with cash in for delivery or similar.

 

You trade with:

Bosphorus Aps

Poul Bundgaards Vej 1, 1.

DK-2500 Valby

Central Business Reg. No: 38617532

Tel: +45 31 24 80 87

Email: connect@bosphorus.dk

The condition of the product when you return it

You are only responsible for any diminished value of the goods as a result of the handling of the goods except what is necessary to determine the nature, properties and function of the goods. In other words – you can test the product in the same way as if you tested it in a physical store, but you can not start using the product.

If the product has been tested in addition to that described above, we consider it used, which means that upon withdrawal from the contract, you can only get part or none of the price refunded, depending on the commercial value of the product.

Cancellation policy

You (as a consumer) have the right to cancel your purchase within 14 days from the day you receive your order.

Please inform Bosphorus within 14 days of receipt that you wish to cancel your purchase and why you wish to cancel the purchase. This is not a mandatory requirement, but helps us improve our customer service and understanding.

The notice must be sent to e-mail: connect@bosphorus.dk or Tel: +45 31 24 80 87. In your notice, you must make it clear that you wish to exercise your right of cancellation. You can also choose to use our cancellation form and return it to us. You can find it below.

You can not regret just by refusing to receive the product, without informing us at the same time.