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Delivery

On www.bosphorus.dk we offer free worldwide shipping with Pakkelabels.dk

Delivery is made with pakkelabels.dk´s Delivery Partners: Bring, Danske Fragtmænd, DAO365, DHL, GLS, and PostNord. We will ship your order within 1-5 business days after the order has been processed, then it takes 1-3 business days for delivery in EU, USA & Canada within 7 working days. Once your package is scanned, you will receive an e-mail with a Track&Trace number so you can track your package. Simply insert your package number on www.track.pakkelabels.dk, or contact us for further information or help.

If you have not received your package within the delivery terms, please contact our customer service on tel. +45 26 29 21 15 or connect@bosphorus.dk

Return

If you choose to cancel the purchase, you must pay return postage. The product must be returned to Bosphorus, within 14 days from the date in which Bosphorus has been informed about the cancellation of the purchase.

At returning you are responsible for the product being wrapped securely. You bear the risk of the product from the time of delivery of the product.

Insert the following, if you have products that cannot be returned by normal post: Because of their nature, certain products cannot be returned by normal post. This applies to (insert product types). The cost of returning these products is expected to amount to a maximum of approx. (insert amount).

The condition of the product when you return it

You are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words - you can test the product in the same way as if you tested it in a physical store.

If the product has been tested in addition to what is described above, we consider it as used, which means that you when withdrawing from the contract can only get part of, or none of, the price reimbursed, depending on the commercial value of the product.

To receive the full price you must, therefore, do the same, as you will do in a physical store. You can test the product but you cannot start using the product.

Cancellation Policy 

You (as a consumer) have the right to cancel your purchase within 14 days from the day you receive your order. 

Please inform Bosphorus within 14 days of the receipt that you wish to cancel your purchase, and if you want to also why you wish to cancel the purchase. This is not a mandatory requirement but helps us improve our customer service and understanding.

The announcement must be made through Email: connect@bosphorus.dk or Tel: +45 26 29 21 15. In your message, you must make it clear that you want to use your right of withdrawal. You can also choose to use our model withdrawal form and return this to us. You can find it below.

You cannot regret just by denying receipt of the product without informing us at the same time.