Free shipping in EU
(World: €6 shipping or free on orders above €135)
Delivery 2-5 days
14 day returns
Terms & Conditions
All prices on Bosphorus for delivery in Denmark apply as retail prices and include 25% Danish VAT. Prices are listed in Danish kroner and euro (DKK/EUR). Shipping costs are not included.
We accept payment with Visa, Dankort, MasterCard, Maestro and mobilepay. All card payments are effectuated between our encrypted SSL payment system, to ensure safe and reliable payment.
At the moment we do not offer tax-free purchases on orders from Non-EU countries.
Your credit or debit card will not be charged until your order is shipped.
The Danish Sale of Goods Act’s regulations regarding defects applies to the purchase of goods.
When shopping on this website you have 24 months’ right to file a complaint. This means that you can get your goods repaired, exchanged, refunded or get a price reduction, depending on the specific situation.
Your complaint does, of course, need to be valid, and any faults found must not be the result of incorrect use of the product or other damaging conduct.
You can make a claim within a “reasonable timeframe” once you have discovered the fault in the product. If you complain within two months after having discovered the fault, the complaint will always be valid.
If the claim is valid, we will refund your (reasonable) postage. If you wish to file a complaint, please include the below information. We recommend you send your return goods by parcel post, so you get a receipt as proof of dispatch!
Return your product only when in accordance with our policy, or you will be liable for any additional costs incurred. If in doubt, please contact us.
The product in original packaging, as much as possible.
Your name and address
Date and proof of purchase
Type of product.
Reason for the complaint.
The Product Should Be Sent To:
Poul Bundgaards Vej 1, 1.
Note: We Do Not Receive Packets Sent Cash For Delivery Or Similar.
You Are Shopping With:
Poul Bundgaards Vej 1, 1.
Central Business Reg. No: 38617532
Tel: +45 26 29 21 15
- Denmark and EU contries: Free shipping
- Rest of the world*: €6.00. Free shipping on orders above €135
On www.bosphorus.dk we offer free worldwide shipping with Bring, DAO365, DHL, GLS, and PostNord.
We will ship your order within 1-5 business days after the order has been processed, then it takes 1-3 business days for delivery in EU, USA & Canada within 7 working days. Once your package is scanned, you will receive an e-mail with a Track&Trace number so you can track your package. Simply insert your package number on www.track.pakkelabels.dk, or contact us for further information or help.
If you have not received your package within the delivery terms, please contact our customer service on tel. +45 26 29 21 15 or firstname.lastname@example.org
If you choose to cancel the purchase, you must pay return postage. The product must be returned to Bosphorus, within 14 days from the date in which Bosphorus has been informed about the cancellation of the purchase.
At returning you are responsible for the product being wrapped securely. You bear the risk of the product from the time of delivery of the product.
Insert the following, if you have products that cannot be returned by normal post: Because of their nature, certain products cannot be returned by normal post. This applies to (insert product types). The cost of returning these products is expected to amount to a maximum of approx. (insert amount).
The condition of the product when you return it
You are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods. In other words – you can test the product in the same way as if you tested it in a physical store.
If the product has been tested in addition to what is described above, we consider it as used, which means that you when withdrawing from the contract can only get part of, or none of, the price reimbursed, depending on the commercial value of the product.
To receive the full price you must, therefore, do the same, as you will do in a physical store. You can test the product but you cannot start using the product.
You (as a consumer) have the right to cancel your purchase within 14 days from the day you receive your order.
Please inform Bosphorus within 14 days of the receipt that you wish to cancel your purchase, and why you wish to cancel the purchase. This is not a mandatory requirement but helps us improve our customer service and understanding.
The announcement must be made through Email: email@example.com or Tel: +45 26 29 21 15. In your message, you must make it clear that you want to use your right of withdrawal. You can also choose to use our model withdrawal form and return this to us. You can find it below.
You cannot regret just by denying receipt of the product without informing us at the same time.